Terms of Service

NagaOne FZCO operates a full-stack global edge platform offering content delivery (CDN), edge compute, edge storage, media optimization and related security services. These Terms govern your access to and use of those services together with our dashboards, APIs and documentation (collectively, the "Services").

1.Definitions

"Services" refers to any product, feature or functionality we make available, including the CDN, edge compute, edge storage, media optimization and security features. "Customer Content" means any data, files, media, code or other material you route, cache, store, process or transmit through the Services. "Origin" means the server or storage location from which Customer Content is sourced. "Account" means the profile created when you register. "Third-Party Providers" means upstream networks, data centres, software vendors or partners whose services we rely on or integrate.

2.The Services & our role

NagaOne provides distributed network infrastructure that caches, transmits, accelerates and optimizes Customer Content across a global edge network. In delivering the Services we act as a neutral technical intermediary and transmission conduit. We do not originate, author, monitor or control the content that passes through or is cached on our network; responsibility for that content rests with the Customer.

We may introduce, change or retire features over time as the platform evolves. Where a change materially and adversely affects an active paid Service, we will make reasonable efforts to provide advance notice.

3.Eligibility & accounts

To use the Services you must be at least 21 years of age, or otherwise of legal age to form a binding contract in your jurisdiction, and you must have the legal capacity to do so. If you register on behalf of a company or other entity, you confirm that you are authorised to bind that entity to these Terms.

You are responsible for the accuracy of the information you provide, for keeping it current, and for safeguarding your login credentials. You are responsible for all activity that occurs under your Account, whether carried out by you or by anyone you allow to access it. Notify us promptly if you suspect any unauthorised use of your Account.

4.Acceptable Use Policy

The Services may be used only for lawful purposes and in compliance with these Terms and all applicable laws of the United Arab Emirates and any other jurisdiction relevant to your use. You agree not to use the Services, and not to allow any third party to use them, to:

• infringe the intellectual property, privacy, publicity or other rights of any party;
• distribute malware, ransomware, spyware, or tools designed to gain unauthorised access to, disrupt or damage any system or network;
• send or facilitate unsolicited bulk messaging (spam), phishing, or credential-harvesting;
• operate the Services as an open proxy, or to launch, relay or amplify attacks against any third party;
• impose an abusive or disproportionate load intended to degrade the Services or harm other customers;
• misrepresent your identity, forge headers, or evade access restrictions; or
• engage in any activity that is fraudulent, deceptive, defamatory, or otherwise unlawful.

Any attempt to abuse, harm or degrade the quality of the Services may result in immediate suspension or termination of your Account without refund. We may investigate suspected violations and cooperate with law enforcement where appropriate.

5.Prohibited content under UAE law

• Any content that violates UAE law, including the UAE cybercrime legislation, directly or indirectly;
• Pornographic, sexually explicit or "adult" content of any kind — this is prohibited absolutely and is not permitted under any circumstances;
• Child sexual abuse material (CSAM), which we report to the relevant authorities without exception;
• Content that promotes hatred, racism, violence, terrorism or extremism;
• Content that insults or defames religion, the State, its institutions or its leadership, or that is contrary to public morals in the UAE;
• Gambling content where prohibited by applicable law;
• Pirated software, cracks, hacking tools or material that infringes copyright, trademark or other rights;
• Content relating to illegal drugs or other controlled substances;
• Any other material that is unlawful under UAE law or the law applicable to your use.

If you are unsure whether your intended use is permitted, contact us through our contact form before placing an order.

6.Customer content & caching

You retain all ownership of your Customer Content. To deliver the Services, it is technically necessary for our edge servers to make, store and distribute cached copies of your files across the network. By using the Services you acknowledge that these copies are created and grant us a limited, non-exclusive, worldwide licence to cache, store, reproduce, transmit and process Customer Content solely as required to provide and operate the Services.

You represent and warrant that you hold all rights, licences, consents and permissions necessary to transmit and distribute your Customer Content through the Services, and that doing so does not breach these Terms or any applicable law.

7.Abuse & copyright notices

As an infrastructure provider, NagaOne caches and transmits content on behalf of its customers and is not the host or origin of that content. If you believe content delivered through our network infringes your rights or breaches our Acceptable Use Policy, please submit a notice that includes: (a) identification of the material and its URL(s); (b) identification of the right or work concerned; (c) your contact details; (d) a statement of your good-faith belief that the use is unauthorised; and (e) a statement that the information you provide is accurate.

8.Fees & payment

Fees are based on usage — such as data transfer, storage, requests and compute — at the rates set out in your order or on our pricing page, and are exclusive of any applicable taxes (including UAE VAT where it applies). Unless agreed otherwise, charges are payable in advance or billed in arrears according to your plan. We may revise pricing from time to time; changes take effect from your next billing cycle. Late or failed payment may lead to suspension of the Services. Except where required by mandatory law, fees already paid are non-refundable.

9.Service levels & credits

Where your order references a specific service level agreement, the availability target and any service credits described there apply. Unless stated otherwise, availability is measured at our network interface over a calendar month.

Service credits

If we fail to meet an applicable monthly availability target, your sole and exclusive remedy is a service credit, calculated as a percentage of the monthly fee for the affected Service on a tiered basis (for example, a larger credit for a larger shortfall), up to a maximum of one month's fee for that Service in the billing cycle concerned. Service credits are applied to future invoices and are not redeemable for cash.

Claims

To claim a credit you must contact us through our contact form within fourteen (14) days of the end of the month in which the shortfall occurred, including the relevant dates, times and duration. We will assess claims in good faith and our determination is final.

Exclusions

Availability calculations exclude any unavailability arising from: scheduled or emergency maintenance; factors outside our reasonable control (including force majeure and denial-of-service attacks); your own configuration, code, equipment, network or Origin; third-party services or networks; general Internet problems; or any suspension or termination carried out under these Terms.

10.Beta & free services

We may make certain features available on a free, trial, preview or "beta" basis. Such features are provided "as is", may be changed or withdrawn at any time, and are excluded from any service level commitment. To the maximum extent permitted by law, we have no liability arising from your use of free or beta features.

11.Suspension & termination

We may suspend or terminate the Services, in whole or in part, with or without notice, if: (a) you breach these Terms or the Acceptable Use Policy; (b) your use creates a security, legal, financial or operational risk; (c) we are required to do so by law or a competent authority; or (d) fees are unpaid. Where practical we will give notice, but in serious cases we may act immediately.

You may terminate at any time by closing your Account and ceasing use of the Services. On termination, outstanding fees become immediately due, and we may delete data associated with your Account. Provisions that by their nature should survive termination — including ownership, licences granted to us, disclaimers, liability limits, indemnities and governing law — will survive.

12.Privacy & data protection

We process personal data in accordance with our Privacy Policy and applicable UAE data protection requirements. To the extent we process personal data on your behalf in providing the Services, we act as a processor and you as the controller. Where the EU/UK General Data Protection Regulation applies to your use, the parties will, on request, enter into a data processing addendum. To operate and secure the network we may process limited technical data such as anonymised IP information, request metadata, country and user-agent for analytics, performance and security purposes.

13.Sanctions & compliance screening

NagaOne complies with applicable UAE laws and regulatory requirements, including measures relating to sanctions and targeted financial sanctions issued under UN Security Council Resolutions and applicable UAE designations. In addition, certain components of the Services rely on upstream providers in the UAE and other jurisdictions, which may apply their own sanctions, export-control and compliance rules — including automated screening against lists such as EU measures and U.S. OFAC programs.

Depending on the transaction, we may apply UAE requirements, upstream-provider requirements, or both. Screening may result in refusal to activate, transfer or continue a Service; suspension or limitation of access; or rejection of an order, payment or account. We do not control the scoring or matching logic of upstream providers, and restrictions may change at any time without prior notice. We may request additional information, decline service, or terminate Services where required to comply.

14.Warranties & disclaimers

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, NagaOne disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure or error-free. Network statistics, performance figures and feature descriptions published on our website are indicative and may vary by region and configuration. Nothing in these Terms excludes any warranty or liability that cannot lawfully be excluded under UAE law.

15.Limitation of liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, business or goodwill, however arising. Our total aggregate liability arising out of or relating to the Services will not exceed the total fees you paid to us for the affected Service in the three (3) months immediately preceding the event giving rise to the claim. These limits do not apply to liability that cannot lawfully be limited under UAE law.

16.Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless NagaOne and its affiliates, officers, employees and agents from and against any claims, liabilities, losses, damages and reasonable costs (including legal fees) arising out of your Customer Content, your use of the Services, your breach of these Terms or the Acceptable Use Policy, or any act or omission by anyone you authorise to access your Account.

17.Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, fire, flood, war, civil unrest, strikes, governmental action, power or network failures, or attacks on infrastructure. If such an event continues for more than three (3) consecutive months, either party may terminate the affected Services without penalty.

18.Changes to these Terms

We may update these Terms from time to time. We will post the revised version with an updated "Last updated" date and, for material changes, make reasonable efforts to notify you. It is your responsibility to review these Terms periodically. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

19.Governing law & jurisdiction

These Terms are governed by the laws of the United Arab Emirates as applicable to companies established in the IFZA free zone, Dubai Silicon Oasis, without regard to conflict-of-laws principles. Subject to any dispute-resolution provisions in your order, the parties submit to the jurisdiction of the competent courts of the Emirate of Dubai, United Arab Emirates. Nothing in these Terms limits any mandatory rights you may have under applicable UAE law.

20.Contact

NagaOne FZCO
DSO-IFZA, Building A2, PO Box 342001
Dubai Silicon Oasis, Dubai, United Arab Emirates

For all enquiries — including general, legal and abuse/DMCA matters — please use our contact form and select the relevant topic. Routing requests through the form ensures they reach the right team and are tracked through our workflow.